The Future of CX: Matching Speed of Your Customer
ON-DEMAND WEBINAR
About The Webinar
Thanks to rapidly accelerating digital behaviours, organizations need data-driven insights and solutions that create a complete 360-degree view of their customers. To stay ahead of your competition, businesses must now satisfy customers on multiple touchpoints — anytime, anywhere.
Join senior leaders from, EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how businesses can:
• Deliver frictionless resolution
• Enhance their employee experience
• Move their CX from automation to prediction
• Create journeys that are seamless across all channels
• Get ahead of CX trends that will significantly impact CX in 2022 and beyond
Speakers
Shashank
Verma
Head of Customer Experience – Digital
Pia
Vemmelund
Chief Customer Officer
Dora
Clements
Vice president of Digital Transformation
Orlando
Gadea
Global CX Transformation
Matthew
Paris
VP and Head of Sales Engineering
Key Webinar Takeaways
Learn how businesses can deliver frictionless resolutions and enhance their employee experience.
Get ahead of the CX trends that will significantly impact CX in 2022 and beyond.
Find out how businesses can create journeys that are seamless across all channels.
Discover how businesses can move their CX from automation to prediction
Speaker Profiles
Shashank Verma
Head of Customer Experience – Digital
Pia Vemmelund,
Chief Customer Officer
Dora Clements
Vice President of Digital Transformation
Orlando Gadea
Global CX Transformation
Matthew Paris – Moderator
VP and Head of Sales Engineering