ON-DEMAND WEBINAR
The CX Paradigm Shift: Exploring Generative AI’s Impact on Customer Experience
About The Webinar
The panel webinar will focus on the transformative role of generative AI in shaping the customer experience landscape. The session brings together industry experts, thought leaders and CX professionals to explore the potential of this groundbreaking technology and its impact on customer interaction to discuss the fundamental shift occurring in customer experience strategies due to the integration of generative AI.
The experts will speak about the power of generative AI in enhancing customer interactions across various touchpoints and how this technology is revolutionizing how businesses engage with their customers by creating personalized, interactive, and immersive experiences.
Watch this webinar to discover how generative AI’s ability to understand customer preferences, anticipate needs, and provide tailored solutions is reshaping the customer journey and driving customer satisfaction.
Speakers
Charlotte Tsou
Head of Marketing Analytics & Insights
Rennet Premnath
Director, Experience Analytics & Chair of Enterprise Analytics
Deepti Kalra
Head of Insurance Analytics Solutions
Shashank Verma
Head of Customer Experience – Digital
Matthew Paris – Moderator
VP and Head of Sales Engineering
Key Webinar Takeaways
How generative AI transforms customer experience
Integrating generative AI to improve customer experience strategies
How generative AI enhances customer interactions
How generative AI revolutionizes customer engagement
Discover the potential of generative AI in customer experience
Speaker Profiles
Charlotte Tsou
Head of Marketing Analytics & Insights
Rennet Premnath
Director, Experience Analytics & Chair of Enterprise Analytics
Deepti Kalra
Head of Insurance Analytics Solutions
Shashank Verma
Head of Customer Experience – Digital
Matthew Paris – Moderator
VP and Head of Sales Engineering